Industrias Sanla, a prominent company in the manufacturing sector, faced the challenge of improving the management of its communications with clients and among its own departments. The company sought a solution that would integrate all communication channels—ranging from email to contact forms and website chat—into a single platform to provide an optimized and efficient experience for both its clients and employees.
José Antonio needed a tool that would facilitate this centralization, preventing the dispersion of information and improving the team’s responsiveness.
Challenges
Emails arriving from different sources were also centralized, allowing the entire team to access and track requests efficiently without losing information in the process.
The forms on the website were redesigned and integrated into the SalesMatch platform, allowing information to be stored and organized automatically.
We installed a chat on the website with automated responses to ensure immediacy in interactions with visitors.
Our solution centralizes your communications on a single platform, increasing productivity and preventing the loss of key information.
Effective Centralization of Communications: Industrias Sanla now manages email, forms, and chat from a single platform, improving response times and preventing information loss.
Quick Response to Clients: The automated chat instantly resolves frequently asked questions and directs more complex queries to the appropriate team, reducing wait times.
Increased Productivity: Automation allowed the team to focus on strategic tasks, boosting productivity.
Better Organization: The integration of data into a single tool facilitated efficient management and monitoring of requests.
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