TIPSA Success Story
TIPSA, a leading company in express transportation of light parcels, courier services, and documentation, has faced a challenge increasingly common in its sector: a growing workload that requires them to maximize operational efficiency to effectively manage customer service. With a presence in Spain, Portugal, and Andorra, TIPSA has experienced exponential growth, but this success has come with the need to optimize their resources without compromising service quality.
With this in mind, TIPSA decided to explore the SalesMatch platform in search of tools that could improve process efficiency and ensure agility in responding to customers. The goal was to implement automated channels that would enable quick and efficient service, optimizing the company’s internal resources without increasing the workload.
We initiated a personalized training plan, where TIPSA was able to evaluate various solutions tailored to their key functions. In addition to simplifying daily management, options were explored to automate routine tasks and ensure an impeccable customer experience. Although the possibility of integrating better risk management with insurance through the platform was considered, it was decided not to proceed to avoid duplications with their existing system already established with their insurer.
This feature enables immediate responses to visitors on TIPSA's website, providing clear and accurate information about their services without the need for manual intervention, thus enhancing the user experience.
A contact form was integrated to centralize all communications with potential clients. This solution has enabled TIPSA to receive and efficiently manage information requests and other inquiries, all in one place.
We launched a campaign using artificial intelligence to proactively attract clients. This automated agent sends personalized and concise messages to relevant prospects, increasing the chances of response and optimizing the acquisition of new clients.
Our solution centralizes your communications on a single platform, increasing productivity and ensuring that no key information is lost.
Gracias a estas implementaciones, TIPSA ha logrado agilizar la atención al cliente, reducir la carga operativa en sus equipos y mejorar la eficiencia en la captación de nuevos clientes. La combinación de estas soluciones ha sido clave para mantener la calidad del servicio, maximizando la eficiencia operativa y optimizando los recursos disponibles
Thanks to these implementations, TIPSA has streamlined customer service, reduced the operational burden on its teams, and improved efficiency in acquiring new clients. The combination of these solutions has been key to maintaining service quality, maximizing operational efficiency, and optimizing available resources.
SalesMatch has become an indispensable ally in maintaining high-quality customer service, even with limited resources. The automation of processes has enabled quick and efficient responses, ensuring that customers receive the attention they expect without overloading our team. An integrated solution has been achieved that not only optimizes operations but also enhances the customer experience, contributing to its continuous growth and leadership in the express courier and parcel sector.
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